Refund/Warranty Policies

Refunds
Refunds will be issued if the returned item is substantially not as described or is unfit for the intended purpose. In all other cases where the goods have been returned in accordance with our ‘Return Policy’ a credit in the amount of the purchase value of the item (excluding freight), will be issued. Return freight costs will be covered by customer.
INTERNATIONAL CUSTOMERS -  All electrical tools require 240 volt electricity & tools bought from countries with 110v-120v electricity are void from any refunds (including freight costs), because of incorrect voltage supply. Please choose knowing that these 240v need a step-down transformer (240v-110v) to operate.
All returns and credit/refunds are subject to inspection of goods.

Returns
If you are not satisfied with any items purchased from Tools To You International Pty Ltd (T/A Tools To You Australia), then they may be returned within 7 days from receipt by you. All merchandise must be returned in original packing, unused and include details of the invoice number, invoice date, copy of credit voucher (if applicable), reasons for return and contact details should we wish to get in touch with you. All freight charges will be at the expense of the customer.

Warranty Repairs
Tools To You Australia does not offer warranty on any goods sold.
Goods are covered by manufacturer’s warranty.
For the specific terms and conditions of Manufacturer’s warranty, please refer to the guidelines on the respective Brands Website.
Kincrome – https://www.kincrome.com.au/Warranty 
Mongrel Boots – http://www.mongrelboots.com.au 

If item is faulty due to manufacturing errors, please email us your repair enquiry & send the item with 'proof of purchase' to ‘Tools to You Australia’ as well as contacting the applicable Brand directly.
 
Non Warranty Repairs
We do not offer a repair service.